Cynthia's Amazing Products Company guarantees 100% satisfaction.
To obtain Cynthia's Amazing Products authorization to return a defective item for credit or replacement, simply call our Support department within 5 days of purchase. Non-defective merchandise returns will incur a 30% restocking fee, and must also be returned within 10 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped by Cynthia's Amazing Products. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
It is the customer’s responsibility to pay for freight costs
associated with returning product. All unauthorized returns will be returned to the customer at customer’s expense.
Please note: If an order is refused at the time of delivery, it will be subject to a 30% restocking fee.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Support department within 2 days of receiving your order, and your claim will be processed immediately. NOTE: Established procedures by USPS and trucking lines, must be complied with or they may deny your claim.
If you are not satisfied with your order for any reason at all, and you'd rather email us then do so at the link below within 10 days of receiving your order for damaged items, returns, credit and/or refunds.
*PLEASE include the following information with your claim:
-Name of item
- Order # and/or Invoice #
- Item # of item/s in question
Toll Free 1-888-313-5796
Please keep in mind this policy does NOT pertain to the
Cell Phone Accessories, Handbags and Perfume or Colognes that we sell here online... These items are Not returnable.